Sorry we do not offer any warranties on the batteries software and operating system issues. Please give us an opportunity to resolve the issue before leaving any bad feedback. We try our best to explain the item with utmost accuracy but sometimes there are human errors. This item is in the category "Consumer Electronics\Radio Communication\Walkie Talkies, Two-Way Radios".The seller is "broncos" and is located in this country: US. This item can be shipped to United States, Canada.